At Monument Assurance Luxembourg S.A., we commit to administering your life insurance contract and managing our stakeholders with professionalism, care, and integrity.

Two documents underpin such commitments:

Customer Service Charter

We aim to ensure:

• Clear and transparent communication.
• Fair and respectful treatment.
• Timely and professional responses.

MAL CUSTOMER SERVICE CHARTER (EN)

MAL CUSTOMER SERVICE CHARTER (FR)

MAL CUSTOMER SERVICE CHARTER (IT)

MAL CUSTOMER SERVICE CHARTER (DE)

MAL CUSTOMER SERVICE CHARTER (ES)

Vulnerable Customer Support

• We recognise the needs of vulnerable customers and provide appropriate support to ensure fair access to our services and administration of their life insurance contracts.


• Please find below links for further information. If you would like this document provided in another language, in an alternative format, in a larger font or explained in clearer terms, please reach out to us and we will provide the necessary support.

MAL VULNERABLE CUSTOMER SUPPORT (EN)

MAL VULNERABLE CUSTOMER SUPPORT (FR)

MAL VULNERABLE CUSTOMER SUPPORT (IT)

MAL VULNERABLE CUSTOMER SUPPORT (DE)

MAL VULNERABLE CUSTOMER SUPPORT (ES)